Shannon,
I feel so bad for you two, what is going on there..I bet I know exactly what they are saying to you. They are saying they are so short staffed and they are prioritizing and they will get to it as soon as they can in order of importance..My dad was in that situation once, they act like its our fault they dont have enough help..I asked one of the nurses once, cant they hire people just to do to the running around stuff, like getting fresh water, clean clothes or meals. She looked at me as if I insulted her. So I guess that was out of the question...I hope your day is better tomorrow..
P:S I really like how you wrote on the board!!!