Rick Posted December 30, 2005 Share Posted December 30, 2005 Some Members here using SBCGLOBAL.NET as their email, it appears they have blocked our site from sending emails to their members. Each member that wants to continue to use this email provider will need to submit a ticket to them stating to have us unblocked. I have now spent a couple of days fighting with them and this is what I came up with. Thanks Rick Quote Link to comment Share on other sites More sharing options...
Don Wood Posted December 30, 2005 Share Posted December 30, 2005 You'll have to spell it out for me, Rick, step by step as where to go and what to do. Quote Link to comment Share on other sites More sharing options...
Rick Posted December 30, 2005 Author Share Posted December 30, 2005 Just start with this link... Advise them that lchelp.org is getting blocked and you cannot receive email from lchelp.org https://tis.sbc.com/CRMCreateCaseEAPWeb/ControllerServlet?caseTypeID=TECH&legacydomain=ameritech Here is the error : (xxxx=your email name) Connected to 207.115.57.16 but sender was rejected. Remote host said: 553 5.3.0 ylpvm17,DNSBL:To request removal of, 216.55.165.7, send the complete error message in an E-mail to removeme@sbc.sbcglobal.net - Quote Link to comment Share on other sites More sharing options...
karen335 Posted December 30, 2005 Share Posted December 30, 2005 Why did they do this? No wonder I'm not getting any mail... grrrrrrr Quote Link to comment Share on other sites More sharing options...
karen335 Posted December 30, 2005 Share Posted December 30, 2005 They are so messed up. I type in my info user and password and SBC doesn't even recognize it Why did they do this? Quote Link to comment Share on other sites More sharing options...
karen335 Posted December 30, 2005 Share Posted December 30, 2005 What a mess, already on phone 45 min... grrrr grrrr repeat, repeat, repeat This sucks!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
karen335 Posted December 30, 2005 Share Posted December 30, 2005 still on phone, Don I'll PM you with the numbers I have. It's a Longgggggg wait. After all that wait, they'll contact me in about a week. This really really sucks Quote Link to comment Share on other sites More sharing options...
kimmek Posted December 31, 2005 Share Posted December 31, 2005 I have that email, but I recieve things from you guys all the time or its seem maybe once a week. So unless its something new I dont think you are blocked on mine, but Like Don said, tell me what to do and how to do it and im all on it. Wait I also i have Yahoo addy that the 2 accounts are merged together so i dont really know what address things are being sent to, maybe let me know what adress you have got for me? Kim Quote Link to comment Share on other sites More sharing options...
NancyT Posted January 1, 2006 Share Posted January 1, 2006 Rick, I tried to email SBC twice and got: Help - Support FormError Support Form Sorry, but we're experiencing temporary technical trouble. Please wait a few minutes, then try to send your inquiry again. They are obviously having issues but I'll keep trying. Thanks for letting me know NancyT Quote Link to comment Share on other sites More sharing options...
OhioKat2 Posted January 3, 2006 Share Posted January 3, 2006 Well I sent in a problem report. Don't know what good it will do. I'm switching internet providers next week. Unfortunately I can't log in with my real log in because there seems to be some password snafu going on with my log in, and I get get one mailed to me because the system is not accepting my email addy. *sigh* Quote Link to comment Share on other sites More sharing options...
Don Wood Posted January 7, 2006 Share Posted January 7, 2006 I filed a report with SBC earlier and finally talked with a tech guy today. He is "on it" and will keep me posted on their progress. Don Quote Link to comment Share on other sites More sharing options...
Rick Posted January 7, 2006 Author Share Posted January 7, 2006 I have changed the email that we are sending from and hopefully those of you on the sbcglobal.net can get emails now. This will be a temporary change until SBCglobal.net decides to get this resolved. Did you get the chat invitation I sent out this evening. Quote Link to comment Share on other sites More sharing options...
NancyT Posted January 7, 2006 Share Posted January 7, 2006 Hi Rick No, I didnt get the info on the chat. Will send SBC another ticket. NancyT Quote Link to comment Share on other sites More sharing options...
karen335 Posted January 7, 2006 Share Posted January 7, 2006 Rick, I didn't get the e-mail about the chat either. I have spoken to SBC 4 times this week. They have all their techs in India now. They don't know what is going on either. No resolve. I even had my hubby speak to them and set up an alternate e-mail that didn't work either. Oh my... How frustrating. Thanks, Karen I sent them the error message too, both of them. One from you and the other from Katie... Quote Link to comment Share on other sites More sharing options...
Don Wood Posted January 7, 2006 Share Posted January 7, 2006 Not getting anything e-mail-wise from your site. Don Quote Link to comment Share on other sites More sharing options...
Don Wood Posted January 14, 2006 Share Posted January 14, 2006 Rick, today I got my first e-mails from lchelp.org in about two weeks. Hope that means it is fixed. Don Quote Link to comment Share on other sites More sharing options...
karen335 Posted January 14, 2006 Share Posted January 14, 2006 Got a call from Yahoo today. According to them, it's not SBC who owns Yahoo and AT&T. The tech called again and said it was fixed. Hope so, if not I have the tech's name and phone number... I miss my e-mails... Quote Link to comment Share on other sites More sharing options...
NancyT Posted January 14, 2006 Share Posted January 14, 2006 Rick, I just got my first message today! I hope it continues! Thanks for all of your help with this! NancyT Quote Link to comment Share on other sites More sharing options...
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