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Think You Lack Computer Skills????????


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And here I thought I was not computer savvy!

(I think this guy should have been promoted, not fired.)

This is a true story from the "WordPerfect Help line" which was transcribed

from a recording monitoring the customer care department.

Needless to say, the Help Desk employee was fired; however, he is currently

suing the WordPerfect organization for "Termination without Cause."

This is the actual dialogue of a former WordPerfect Customer Support

employee. (now I know why they record these conversations)

"Rich Hall computer assistance; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away"

"Went away?"

"They disappeared."

"Hmmm. So what does your screen look like now?"



"It's a blank; it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a

little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord

goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the


"Yes, it is."

"When you were behind the monitor, did you notice that there were two cables

plugged into the back of it, not just one?"


"Well, there are. I need you to look back there again and find the other


"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of

your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"


"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle it's because it's dark."


"Yes - the office light is off, and the only light I have is coming in from

the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power.......a power failure?.... Aha, Okay, we've got it licked now.

Do you still have the boxes and manuals and packing stuff your computer came


"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was

when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too stupid to own a computer."

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We should all be so honest!!!!!!!!!!!!!!!! Ann I know you told me that you would not be very busy today at work but you must really have a lot of time on your hands!!!!!!!How on Earth did you find this? It could prove to be something to keep us all laughing if there are more like that to read.

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I worked for a major electronics retailer for almost 12 years. I worked my way up to being a store manager. I have sold many computers and can many stories. The best one was a woman who came into the store and wanted the most expensive computer with all the bells and whistles and then some. I asked her if she had ever owned computer before, of which the answer was, of course, no. I asked why she wanted this particular computer and she proceeded to tell me that is what her neighbor told her to get. I asked what she wanted the computer to do for her. Her answer was internet and "some" processing. With that I attempted to sell down, but she absolutely insisted that she get the one with all the bells and whistles. I gave in, wrote the sale, loaded the computer monitor, and printer, with all the necessary assessories, into her car and sent her way. Two days later, you guessed it, the computer came back. I asked what happened and she said that her neighbopr as going to hook every thing up for her but couldn't make, so she tried her self. She was one very confused lady. I took the computer back and she bought a scientific calculator instead.

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I loved this...and can relate sooooo well! Humor is such a good antidote for the soul AND the body. Thanks.

I hope the guy gets his job back. I thought he was absolutely AMAZING right up to his last words, and I can understand that he just COULDN't hold it in any longer!

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