PaulaC 508 Report post Posted September 18, 2018 I’ve never had this problem but the site keeps signing me out and making me reset my password each time. Anyone have any idea how to fix it!! Quote Share this post Link to post Share on other sites
LaurenH 464 Report post Posted September 18, 2018 Hi, Paula, We'll take a look on the back end and see if we can figure out what's causing the issue! I'll email you to make sure you get this message. Lauren -- Digital Community Manager LUNGevity Foundation Quote Share this post Link to post Share on other sites
Laurel 330 Report post Posted September 19, 2018 I just reset my password each time. I use a NOOK and not a regular computer. Possible fixes didn't work. Quote Share this post Link to post Share on other sites
PaulaC 508 Report post Posted September 19, 2018 29 minutes ago, Laurel said: I just reset my password each time. I use a NOOK and not a regular computer. Possible fixes didn't work. I’m usally on my phone but tried the computer yesterday and it’s the same. It’s just a lot of steps for me because I have to go through my email. Quote Share this post Link to post Share on other sites
LaurenH 464 Report post Posted September 19, 2018 Hi, Paula and Laurel, We've found that this is usually caused because the user's password manager is using an old password to attempt to login instead of the most recent password. We recommend clearing your browsing history and removing saved passwords. Here are instructions on how to remove saved passwords. Then try to log in with your most recent password. If this doesn't work, please email me [email protected] With gratitude, Lauren -- Digital Community Manager LUNGevity Foundation 1 Tom Galli reacted to this Quote Share this post Link to post Share on other sites
Sandy Parker1950 1 Report post Posted November 7, 2018 This is happening to me too. 😕 1 PaulaC reacted to this Quote Share this post Link to post Share on other sites
PaulaC 508 Report post Posted November 7, 2018 It’s still the same 🤷♀️ Quote Share this post Link to post Share on other sites
MBinOregon 116 Report post Posted November 7, 2018 Paula, Just a thought - have you tried clearing out your browser's history and/or removing cookies? MB Quote Share this post Link to post Share on other sites
PaulaC 508 Report post Posted November 7, 2018 I did that when Lauren suggested it. 🤷♀️ Quote Share this post Link to post Share on other sites
MBinOregon 116 Report post Posted November 7, 2018 sorry - I didn't even look at Lauren's suggestion 😣 since my actual suggestion didn't work - how about shaking your phone/computer like Etch-a-Sketch? Bang your head on them? 😁 1 PaulaC reacted to this Quote Share this post Link to post Share on other sites
BridgetO 1,835 Report post Posted November 7, 2018 Hit it with your shoe? I got a car batterty to function that way once. I think the connecton was loose. Probably not a good iedea with a computer,, thoug. Did you e-mail Lauren as she suggested. You'll probably get a faster response by e-mailing rather than by posting or private messaging on here. 1 PaulaC reacted to this Quote Share this post Link to post Share on other sites
PaulaC 508 Report post Posted November 8, 2018 I haven’t emailed her back I just redo my password to post. Quote Share this post Link to post Share on other sites
JoshK 56 Report post Posted November 8, 2018 Same here... 1 PaulaC reacted to this Quote Share this post Link to post Share on other sites
Candi 33 Report post Posted November 13, 2018 Mine was making me reset my password also and each time I tried either my email or username “Newbie” at the sign on but it actually wanted my name “Candi”. I created a new password and it’s worked every since 1 PaulaC reacted to this Quote Share this post Link to post Share on other sites
PaulaC 508 Report post Posted November 13, 2018 It works now using PaulaC. Thanks 1 Candi reacted to this Quote Share this post Link to post Share on other sites
LaurenH 464 Report post Posted November 15, 2018 Hi, Paula, I’m glad you’re able to get in without having to reset your password. Sandy and JoshK, if you’re still having problems logging in after clearing your browsing history and removing old passwords, please email me at [email protected]! With gratitude, Lauren — Digital Community Manager LUNGevity Foundation 1 PaulaC reacted to this Quote Share this post Link to post Share on other sites
