PaulaC Posted September 18, 2018 Share Posted September 18, 2018 I’ve never had this problem but the site keeps signing me out and making me reset my password each time. Anyone have any idea how to fix it!! Quote Link to comment Share on other sites More sharing options...
LaurenH Posted September 18, 2018 Share Posted September 18, 2018 Hi, Paula, We'll take a look on the back end and see if we can figure out what's causing the issue! I'll email you to make sure you get this message. Lauren -- Digital Community Manager LUNGevity Foundation Quote Link to comment Share on other sites More sharing options...
Laurel Posted September 19, 2018 Share Posted September 19, 2018 I just reset my password each time. I use a NOOK and not a regular computer. Possible fixes didn't work. Quote Link to comment Share on other sites More sharing options...
PaulaC Posted September 19, 2018 Author Share Posted September 19, 2018 29 minutes ago, Laurel said: I just reset my password each time. I use a NOOK and not a regular computer. Possible fixes didn't work. I’m usally on my phone but tried the computer yesterday and it’s the same. It’s just a lot of steps for me because I have to go through my email. Quote Link to comment Share on other sites More sharing options...
LaurenH Posted September 19, 2018 Share Posted September 19, 2018 Hi, Paula and Laurel, We've found that this is usually caused because the user's password manager is using an old password to attempt to login instead of the most recent password. We recommend clearing your browsing history and removing saved passwords. Here are instructions on how to remove saved passwords. Then try to log in with your most recent password. If this doesn't work, please email me lhumphries@lungevity.org. With gratitude, Lauren -- Digital Community Manager LUNGevity Foundation Tom Galli 1 Quote Link to comment Share on other sites More sharing options...
Sandy Parker1950 Posted November 7, 2018 Share Posted November 7, 2018 This is happening to me too. 😕 PaulaC 1 Quote Link to comment Share on other sites More sharing options...
PaulaC Posted November 7, 2018 Author Share Posted November 7, 2018 It’s still the same 🤷♀️ Quote Link to comment Share on other sites More sharing options...
MBinOregon Posted November 7, 2018 Share Posted November 7, 2018 Paula, Just a thought - have you tried clearing out your browser's history and/or removing cookies? MB Quote Link to comment Share on other sites More sharing options...
PaulaC Posted November 7, 2018 Author Share Posted November 7, 2018 I did that when Lauren suggested it. 🤷♀️ Quote Link to comment Share on other sites More sharing options...
MBinOregon Posted November 7, 2018 Share Posted November 7, 2018 sorry - I didn't even look at Lauren's suggestion 😣 since my actual suggestion didn't work - how about shaking your phone/computer like Etch-a-Sketch? Bang your head on them? 😁 PaulaC 1 Quote Link to comment Share on other sites More sharing options...
BridgetO Posted November 7, 2018 Share Posted November 7, 2018 Hit it with your shoe? I got a car batterty to function that way once. I think the connecton was loose. Probably not a good iedea with a computer,, thoug. Did you e-mail Lauren as she suggested. You'll probably get a faster response by e-mailing rather than by posting or private messaging on here. PaulaC 1 Quote Link to comment Share on other sites More sharing options...
PaulaC Posted November 8, 2018 Author Share Posted November 8, 2018 I haven’t emailed her back I just redo my password to post. Quote Link to comment Share on other sites More sharing options...
JoshK Posted November 8, 2018 Share Posted November 8, 2018 Same here... PaulaC 1 Quote Link to comment Share on other sites More sharing options...
Candi Posted November 13, 2018 Share Posted November 13, 2018 Mine was making me reset my password also and each time I tried either my email or username “Newbie” at the sign on but it actually wanted my name “Candi”. I created a new password and it’s worked every since PaulaC 1 Quote Link to comment Share on other sites More sharing options...
PaulaC Posted November 13, 2018 Author Share Posted November 13, 2018 It works now using PaulaC. Thanks Candi 1 Quote Link to comment Share on other sites More sharing options...
LaurenH Posted November 15, 2018 Share Posted November 15, 2018 Hi, Paula, I’m glad you’re able to get in without having to reset your password. Sandy and JoshK, if you’re still having problems logging in after clearing your browsing history and removing old passwords, please email me at lhumphries@lungevity.org! With gratitude, Lauren — Digital Community Manager LUNGevity Foundation PaulaC 1 Quote Link to comment Share on other sites More sharing options...
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