Cheryl,
You hit the nail on the head, the SYSTEM IS BROKEN!!!!! This may not relate to you, but just in general, I get sooooooo frustrated when people need lawyers for IMPORTANT matters like dealing with disability, health insurance, related employment issues, even fights with mortgage cmpanies, etc, and they cannot get a lawyer b/c it costs too much to pay for someone to help them and lawyers are greedy and dont want to take a case unless it means something to them. It is a vicious cycle!
I am so sorry that you have to deal with all of this, it truly is unfair. As for your superiors, I really hope that what goes around comesaround.