JoniRobertWilson Posted October 17, 2004 Share Posted October 17, 2004 I'm posting on the general site and hopefully will reach more people. My husband passed on 7/14/04. He had "contracted" with a cell phone company. Both our phone numbers were on one contract. I contacted them about a month or so after Robert died to get the contract put into my name. They sent me a bunch of paperwork - seriously more than what I had to fill out for life insurance - and I sent it in. I guess I didn't complete it all - who really knows. Anyway, I've talked to this company so many times - they knew he died I sent them a death certificate - conventiently they didn't get it. Now, they've sent me a bill for $175.00 disconnect charge because I cancelled Robert's serivce before the contract was up. I called and got a smug young man on the phone. He was awful. After I argued with him about this he said I'd need to send in the death certificate again. I said, well, after dealing with you, what will happen if I just cancel everything since you don't really recognize me as a customer? He said, "well, we won't go after you per se, we'll go after your husband's estate. He was such a as-. I repeated my request to speak to a supervisor. By that time I'm sure I sounded like a hysterical woman - crying and not being able to talk. I will be visitng the local store and hand carrying the death certificate and a copy of the paperwork I already sent in. I'm horrified by the way this company treated me. Our life insurance agent even came to our house to have me sign paperwork and then again to deliver a check. This phone company won't even cut me one break. The manager I talked to said she had taken care of the $175.00 charge . I said as I hung up the phone - I certainly hope he never has a loss like this and gets treated as horribly as he just treated me. I guess what I'd like to do if form a boycott on this company but that is probably unrealistic. What is logical is just to let you all know that if you have an opportunity to get paperwork in order BEFORE a tragedy do whatever you can. After you are devastated by a loss like I was brain cells are non existent! I can't believe that a cell phone company has been the biggest road block into getting paperwork done. Thanks to all of you for listening. Sorry for the big ramble but..... Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.