A very sensitive sore scalp was one of my big bothers after chemo. I had long hair which may have contributed to the discomfort when the hair came out. My scalp hurt more than any other chemo side effect. None of the nurses could make a suggestion and one onc i asked ignored me all together. I guess they don't know what to suggest for help so are silent. Yes, it is a problem and I feel for your mom. My husband shaved my head and that helped tremendously instead of letting it come out slowly. I wish i had know sooner into chemo to have it cut off. my best wishes and prayers for your mom. pammie